We are shipping from our Europe and North America facilities with tracking number, you can except receiving your package within 2-10 business days.
We're working closely to ensure we have adequate stock levels. But Covid-19 is impacting the entire industry and supply chain, so there could be some disruptions.
Are there any shipping delays?
Yes, you can expect shipping delays. More countries are limiting passenger flights and closing their borders. While this doesn't directly impact cargo, fewer passenger flights mean fewer transit options for shipments and longer lines at borders.
We're also disabling Express and Overnight shipping methods for international orders as our carriers can't guarantee fast delivery.
We're in touch with our carriers and they'll notify us of any more disruptions. We also recommend you follow your local news for any regional disruptions.
Are there any countries you don't ship to because of Covid-19?
We don't ship to the following countries: Angola, Benin, Bosnia and Herzegovina, Cameroon, Cook Islands, Costa Rica, Gambia, Guatemala, Kyrgyzstan, Laos, Lebanon, Malawi, Moldova, Mozambique, Papua New Guinea, Paraguay, Republic of the Congo, Senegal, Seychelles, Solomon Islands, Sudan, Tajikistan, Tanzania, Timor-Leste, Tonga, Uganda, Uruguay, Vanuatu, Venezuela, American Samoa, Bolivia, Botswana, Cayman islands, Chad, Cyprus, Djibouti, Ecuador, Fiji, French Polynesia, Honduras, India, Kuwait, Libya, Madagascar, Maldives, Mongolia, Montenegro, Myanmar, Nepal, New Caledonia, Panama, Peru, Philippines, Saudi Arabia, South Africa, Sri Lanka, Suriname, Tunisia, Zimbabwe.
We suspect this is temporary, and recommend that you also disable shipping to these countries on your platform.
Our carriers will let us know when service will resume, or whether there are more disruptions.
Colombia is accepting mail again, so service has resumed.
Is it safe to receive packages from areas where Covid-19 has been reported?
This is what the World Health Organization recommends:
Yes. The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is also low.